Student Complaint/Grievance Procedure
To afford full consideration to student complaints and concerning any aspect of the programs, facilities, or other services offered by or associated with Pinnacle Career Center. This grievance procedure is intended to provide a framework within which complaints may be resolved. This procedure is not, however, a substitute for other informal means of resolving complaints or other problems.
Students are encouraged to communicate their concerns fully and frankly to members of the PCC’s faculty and administration. Reasonable measures will be undertaken to preserve the confidentiality of information that is reported during the investigation.
Procedure
All student complaints will be handled in the following manner:
Step One: The student must try to resolve the issue with the center staff member or instructor/ supervisor involved. If the matter is not resolved, the students should schedule a meeting with the Program Director.
Step Two: If the Program Director/supervisor is unable to resolve the issue, the student should arrange to meet with the Administrator.
Step Three: If the matter is not resolved to the students’ satisfaction, the student must present a written complaint to the Director (or designee). The Director (or designee) will promptly acknowledge receipt of the complaint and respond to the student in writing. The response will address the specific complaints and indicate what, if any, corrective action has been proposed or accomplished. The Director (or designee) will schedule/attempt to schedule a meeting with the student to discuss the written response within seven (7) school days after the student receives the response. The Director (or designee) will take the necessary steps to ensure that any agreed upon solution or other appropriate action is taken.
Step Four: If the grievance cannot be resolved between PCC and the student directly, the student may contact:
TEXAS
Texas Workforce Commission
Career Schools and Colleges
Room 226T
101 East 15th Street
Austin, TX 78778-0001
www.texasworkforce.org/careerschoolstudents
Office of the Attorney General
Consumer Protection Division
P.O. Box 12548
Austin, TX 78711-2548
https://www.oag.state.tx.us/consumer/complaintform.pdf
